Support – We're Here to Help

Need help with your Minecraft server? Our support team is available through multiple channels – fast, knowledgeable and personal.

Help Center

Our comprehensive Help Center offers you a variety of guides and FAQs for quick solutions.

Go to Help Center
Community Discord Average Response Time: < 2 Hours

Join our vibrant Discord community and interact directly with other customers and Minecraft enthusiasts.

Go to Discord
Ticket Average Response Time: < 6 Hours

Create a ticket for detailed inquiries and receive a thorough response from our support team.

Create Ticket
Email Average Response Time: 1-2 Days

Contact us via email for detailed inquiries and receive a thorough response from our support team.

Write Email

Please note that the response time is an average. During peak times or on weekends and holidays, as well as at night, the actual response time may be longer. We strive to respond to you as quickly as possible regardless of the channel.

How we support you at Mine-Hoster

At Mine-Hoster, we don't leave you alone with questions. Our support team consists of experienced Minecraft players who understand your problem and can help you in a targeted manner – whether it's about server settings, performance optimisation or general questions about your Minecraft server.

In addition to our direct support, we maintain a comprehensive help centre with step-by-step guides on the most common topics around Minecraft servers. Our community on Discord also gives you the opportunity to exchange ideas with other server owners and benefit from their experience.